Terms & Conditions
Iceland Advice BOOKING SERVICE – TERMS AND CONDITIONS
Please read the terms and conditions carefully, since we assume if we receive a booking through this website and/or request on e-mail, that you have read them and accepted them.
Bookings: When you book a tour on the website www.icelandadvice.is, we assume that you have read the terms and conditions and you have accepted them. When Iceland Advice has received full payment and a confirmation invoice, a contract between you and Iceland Advice has come into existence, not before. If a person makes a booking for more than one person, he/she is responsible for payment from all in the group as well as accepting the terms and conditions on behalf of all in the group. When a tour is booked you will receive a voucher with your order number and details as well as a weekly newsletter from Iceland Advice. It is important to check the details on the invoice when you get it. If any details on the voucher or your invoice seems to be incomplete or incorrect, please contact us as soon as possible. Also keep in mind that it is important to bring your voucher with you and give it to the tour operator, the voucher is your ticket. If there is any problem with your booking we will be in touch as soon as possible.
If you want to change or cancel your booking: If you need to change a booking, we will try to assist you in any way possible. The sooner you’d be in touch, the better. So if you need to change a booking, contact us through the contact form on www.icelandadvice.is/contact-us or send us an e-mail to [email protected] We can’t guarantee that we can change a tour, but we will always do our best. If you need to cancel your booked arrangements, you must give us written notice by email signed by the same person who made the original booking. Iceland Advice will do its best regarding your cancellation request. Late cancellation can though bring compensation claims from tour operators and other service partners. Cancellations should be sent to [email protected].
Cancellations Terms: The method of refund payments are the same as original payment. For example if payment was made by credit card, the refund will be to the same credit card. Based on the time a written cancellation was received, a refund percentage is determined. Fluctuations in exchange rates are not in our control so the amount in your currency might differ.
Cancellation refund: More than two weeks prior tour departure: 90% refund. Less than two weeks and more than one week prior to tour departure: 75% refund. Less than one week and more than 72 hours prior to tour departure: 50% refund. Less than 72 hours and more than 48 hours prior to departure: 25% refund. Less than 48 hours prior to tour departure: Non refundable.
If booking was made for 10 or more people and cancellation is less than 72 hours and more than 48 hours prior to tour departure, 50% is refundable. If suppliers (third party) terms & conditions regarding your refund request are different than ours; the suppliers policy are valid. Iceland Advice advises all clients to buy comprehensive travel insurance to minimal financial loss due to cancellation.
Currency: Currency exchange is based on the daily exchange rate of the Central Bank of Iceland and therefore exchange differences may fluctuate until final payment is made.
Disclaimer: For all tours that are operated by a third party, Iceland Advice cannot be responsible for accidents or injury which can be traced to tour operators or customers own action.
Liability: Iceland Advice sells tours from third party tour operators, therefore Iceland Advice cannot be held accountable for changes that a tour operator might make. Iceland Advice is also not liable for expenses because of accidents or sickness, strikes that will affect your tour, changes in flights schedules or other happenings that Iceland Advice has no control over like weather or volcano activities.